Course in Customer Service
Learn customer handling, service excellence, and communication skills.
This course includes
- 20 Hours of content
- Online
- Access on mobile & desktop
- 18 published lessons
- Certificate of completion
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Course Overview
Course Overview
Data is transforming how organisations make decisions. This CPD-accredited Data Analysis course equips you with the skills to collect, analyse, and visualise data to uncover insights that drive business success.
Developed by data professionals with experience at leading tech companies, this course teaches practical analytical techniques using industry-standard tools that employers demand.
What You'll Master
From spreadsheet mastery to statistical analysis and data visualisation, you'll learn to turn raw data into actionable insights. Understand how to clean messy data, identify patterns, and communicate findings effectively to stakeholders.
Career Opportunities
Data analysts are among the most sought-after professionals. This course prepares you for roles such as Data Analyst, Business Analyst, Marketing Analyst, Operations Analyst, and Junior Data Scientist.
Who This Course Is For
- Professionals wanting to become data-driven
- Analysts seeking to formalise their skills
- Marketers measuring campaign performance
- Managers making evidence-based decisions
- Career changers entering the data field
What You Will Learn
Course Curriculum
4 modules • 20 Hours
Career Outcomes
Professional relevance
Apply the course concepts in relevant workplace and professional contexts.
Skills development
Collect, clean, and prepare data for analysis; Perform advanced analysis using Excel and spreadsheets
Who it supports
Professionals developing capability in this subject area.
Evidence of completion
Receive a verifiable certificate after meeting the completion requirements.
Requirements
- Good communication skills
- Positive attitude
- No prior customer service experience required
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20 Hours
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